What if your utility customers could manage everything — bills, payments, service requests, and consumption — without a single support call? RIA Experience 360 makes that possible. Built for utility providers and powered by an AI companion called LYZA, Experience 360 gives customers a smarter, more intuitive self-service portal — with real-time billing insights, consumption tracking, and proactive suggestions, all connected to your existing systems including Oracle Customer Cloud Service (CCS).
The recordings below are the product itself — no mock-ups, no staged screens.
See your current balance, latest bill, and payment history at a glance. Pay in full or make a partial payment using your preferred method — and download a receipt instantly.
Explore key featuresAsk LYZA anything about your account. From explaining bill charges to raising a service request on your behalf — LYZA delivers real-time, context-aware answers so customers always know exactly where they stand.
Explore key featuresManage bills, payments, and service requests independently — without contacting support.
Access real-time account insights and AI-powered suggestions instantly on login.
Ask LYZA anything — get instant answers, bill explanations, and service help in real time.
Empower customers with 24/7 access to account management, bill payment, and support through an intuitive digital experience.
Ask questions, get bill breakdowns, and raise service requests — all through a natural conversation with LYZA. Responses are generated from live account data connected to Oracle CCS, so every answer is accurate and relevant.
View your latest bill, outstanding balance, and payment history in one place. Pay in full or partially, choose your preferred payment method, and download receipts — all in a few clicks.
Experience 360 integrates with leading payment gateways like Stripe, so customers pay securely using the method they prefer — card, ACH, or other supported options.
Monitor electricity, gas, or water usage over time with clear graphs. Set usage thresholds, track daily consumption, define a monthly budget, and view forecasted usage for the months ahead.
Start, stop, or transfer utility services. Submit requests for reconnection, payment plans, or other service needs through configurable forms — tracked and managed in one place.
LYZA proactively surfaces relevant campaigns, rebate programs, usage alerts, and billing insights based on each customer's account — reducing surprises and improving engagement.
Configure bill-ready alerts, payment due reminders, and usage threshold notifications via SMS or email — so customers stay informed without logging in every day.
Customers with multiple service accounts or premises can switch between accounts seamlessly. Account access can also be shared with family members or authorized users.
Every aspect of Experience 360 — themes, logos, forms, services, and screens — is configurable per client. Multiple utility providers run under the same product with distinct branding and workflows.
RIA Experience 360 has transformed the way customers interact with their accounts. Bills, payments, service requests, and consumption data can now be accessed and managed completely independently — with LYZA guiding customers every step of the way. The seamless integration with existing systems and the AI-driven experience have reduced support dependency and set a new standard for customer self-service in the utilities sector.
Built on our own Oracle delivery programmes — the screens, the batch jobs and the documents that generic tools never account for.
LYZA doesn't just answer generic questions. It pulls from live billing and account data to give customers accurate, personalized answers — and can even raise service requests on their behalf
From bill queries to service requests, customers resolve issues on their own. Less pressure on your support team, and a faster, more satisfying experience for every customer
Experience 360 connects to Oracle CCS and adapts to any utility provider's branding, services, and workflows — with no costly migrations or custom development required
Join the leading enterprises that trust our platform to drive innovation, efficiency, and growth at scale.