An AI-powered exception management platform built for the meter-to-cash lifecycle - detecting, prioritising, and resolving billing, meter, and collection exceptions inside your existing Oracle CC&B, C2M, and CCS environment.
The recordings below are the product itself — no mock-ups, no staged screens.
Exceptions360 works inside your existing Oracle environment. Analysts see priority scores, guided resolutions, and one-click actions directly in their CIS screens - no context switching, no new platform.
Explore key featuresExceptions360 works inside your existing Oracle environment. Analysts see priority scores, guided resolutions, and one-click actions directly in their CIS screens - no context switching, no new platform.
Explore key featuresEvery exception is automatically scored by dollar impact, days open, severity, and age. Analysts always work on the highest-value issues first.
Step-by-step resolution workflows appear directly in the CIS zone. Press Resolve - the system calls the required APIs in sequence and logs an audit comment automatically.
Routine exceptions are cleared automatically overnight before they reach the analyst queue - reducing backlog without any manual intervention.
Purpose-built for Oracle utility implementations. Exceptions360 connects across your entire meter-to-cash ecosystem to detect, prioritise, resolve, and prevent exceptions at scale.
Ask questions in plain English about exception patterns, resolution strategies, and historical trends. LYZA provides instant insights, guided recommendations, and contextual explanations - directly within the exception management workflow.
Every AI recommendation is transparent and explainable. Meet billing accuracy timelines and audit requirements with a complete, structured audit trail for every exception resolved.
Proactively identifies disruptions likely to trigger meter, billing, and collection exceptions before they impact revenue. Queries CC&B, C2M, and CCS on an hourly basis, enriched with external data such as weather context, to surface issues early and reduce time-to-resolution.
A configurable AI priority model scores every exception by dollar impact, days open, severity, and age - surfacing the right work first. Priority scores appear directly in the analyst's existing CIS To-Do list view, with no separate screen or tool required.
Step-by-step resolution instructions appear inside the CIS zone for each exception type. Analysts press a single Resolve button - the system calls the required APIs in sequence and logs an audit comment automatically, eliminating manual back-and-forth.
Recurring exception patterns feed back into the model to forecast future spikes and prevent them from accumulating. Intelligent process automation handles routine exceptions through overnight batch jobs - without analyst involvement.
Purpose-built workflows for Billing Analysts, Meter Analysts, and Collections Analysts. Tailored dashboards and intelligent auto-assignment routing match each exception to the best-suited analyst based on expertise, workload, and historical resolution patterns.
Connects across CIS, MDM, AMI Head End, FSM, WAM, payment systems, and financial platforms - breaking down the data silos that slow exception resolution and prevent unified operational visibility.
Built on our own Oracle delivery programmes — the screens, the batch jobs and the documents that generic tools never account for.
Resolve billing exceptions before they become revenue leakage. Customers implementing Exceptions360 have recovered up to $2.5M in average annual revenue per cycle
No new system. No retraining. Exceptions360 works inside CC&B, C2M, and CCS - surfacing AI-powered guidance directly in the screens your analysts already use
Move beyond triage. Predictive forecasting and nightly auto-resolve shift your team from clearing backlogs to preventing them from forming in the first place
Join the leading enterprises that trust our platform to drive innovation, efficiency, and growth at scale.